Refund & Cancellation Policy

Subscription Billing

How Billing Works

• Billing Cycle: Subscriptions are billed monthly or annually, depending on your chosen plan
• Automatic Renewal: Your subscription automatically renews at the end of each billing period
• Payment Method: We charge the payment method you provided at signup
• Billing Date: You are billed on the same date each month (or year for annual plans)

Free Trial

If you signed up with a free trial:

• You will not be charged during the trial period
• You must cancel before the trial ends to avoid being charged
• After the trial, your subscription begins and you will be billed
• Trial periods are typically 7-14 days (as stated at signup)

Refund Policy

14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 14 days of their first payment if:

• It is your first subscription to gendervoice.app
• You request the refund within 14 days of your initial charge
• You have not previously received a refund from us

Refund Eligibility After 14 Days

After the 14-day guarantee period, refunds may be considered on a case-by-case basis for:

• Technical Issues: If a significant technical problem prevented you from using the service and we could not resolve it
• Billing Errors: If you were charged incorrectly or multiple times
• Service Changes: If we significantly changed the service in a way that materially affects your use

Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after the 14-day guarantee period
• Failure to cancel before renewal
• Partial months of service
• Account suspension or termination due to Terms of Service violations
• Dissatisfaction with AI-generated coaching (results vary by individual)

Annual Subscriptions

For annual subscriptions:

• The 14-day money-back guarantee applies to new subscribers
• After 14 days, annual subscriptions are non-refundable
• You may cancel to prevent future renewal, retaining access until the end of your annual period
• In exceptional circumstances, we may offer prorated refunds at our discretion

How to Request a Refund

Step 1: Contact Us

Email us at support@gendervoice.app with:

• Your account email address
• The reason for your refund request
• Your subscription start date

Step 2: Review

We will review your request within 3 business days and respond with our decision.

Step 3: Processing

If approved, refunds are processed to your original payment method within 5-10 business days. The exact timing depends on your bank or card issuer.

How to Cancel Your Subscription

Cancel Online

1. Log in to your account
2. Go to Settings → Subscription
3. Click Cancel Subscription
4. Confirm your cancellation

Cancel by Email

Email support@gendervoice.app with the subject "Cancel Subscription" and include your account email.

What Happens When You Cancel

• Immediate: Your subscription is set to not renew
• Until Period End: You retain full access to paid features until your current billing period ends
• After Period End: Your account converts to a free account (if available) or becomes inactive
• Your Data: Your voice recordings and progress data are retained for 90 days after cancellation, then deleted unless you request earlier deletion

Subscription Pausing

In certain circumstances, we may offer the ability to pause your subscription instead of cancelling:

• Pause for up to 3 months
• No charges during the pause period
• Your data and progress are preserved
• Subscription resumes automatically after the pause period

To request a pause, contact us at support@gendervoice.app.

Price Changes

If we change subscription prices:

• Existing subscribers will be notified at least 30 days in advance
• Price changes take effect at your next renewal date
• You may cancel before the price change takes effect
• Annual subscribers are protected from price increases until their renewal date

Disputes

If you believe a charge is incorrect or have a billing dispute:

1. Contact us first at support@gendervoice.app
2. We will investigate and respond within 5 business days
3. If we cannot resolve the issue, you may dispute the charge with your bank or card issuer

Contact Us

For billing questions or refund requests:

We aim to respond to all billing inquiries within 1-2 business days.